Residents across Glasgow Kelvin have been urged to avoid scams by following advice from Scotland’s new consumer advice service.
MSP Sandra White met with Advice Direct Scotland, which runs the consumeradvice.scot service, in the Scottish Parliament to discuss how to protect residents in the Glasgow Kelvin constituency.
Common scams include bogus callers who are offering services such as landscape gardening or maintenance work in a bid to gain access to properties; online marketplace traders selling fake goods; and fake emails claiming to be from companies including Amazon, banks, or government departments.
Scams cost the UK economy up to £10billion a year, and 53 per cent of people over 65 have been targeted by scams. However, only 5 per cent of scams are reported.
If more potential scams are reported to consumeradvice.scot, the organisation can work with Trading Standards and Police Scotland to raise awareness and prevent more people being scammed.
Commenting Sandra White said:
“Hundreds of people across the Glasgow Kelvin constituency fall victim to scams every year.
“By following advice from Scotland’s new consumer advice service, people can spot the tell-tale signs and avoid being left out of pocket.
“But there is no shame in being conned as scammers use sophisticated techniques to trick people, so it’s important to report any suspicions to consumeradvice.scot so that action can be taken.”
Andrew Bartlett, chief executive of consumeradvice.scot said:
“Realising that you may have been the victim of a scam can be extremely upsetting and worrying.
“As Scotland’s new consumer advice service, we are working hard to make people more aware of scams, and advise those who are scammed.
“It’s very important that any potential scams are reported to us as soon as possible so that we can raise awareness with Trading Standards and the police.”
Advice for residents across Glasgow on how to avoid being scammed:
- A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account.
- If an uninvited trader knocks on your door and tells you that urgent work needs carried out, don’t take their word for it. Always get at least three quotes from trusted companies and look up reviews of the cold caller’s company online.
- Only give your personal or financial details to use a service that you have given your consent to, that you trust and that you are expecting to be contacted by.
- If you have made a payment, some scammers will continue to contact you to try and talk you into making further payments. As soon as you realise that it’s a scam you should stop all contact with the scammer.
- If you’ve paid on a credit or debit card, then you can ask your card provider if they’ll refund the payment. If you paid through PayPal then you can raise a dispute and ask if they will claim the money back.
- It’s very important that you report any potential scams as soon as possible to consumeradvice.scot, as this helps the organisation to work with others such as Trading Standards and the police.
consumeradvice.scot is the country’s national consumer advice service, and was launched in April 2019 with Scottish Government funding following the devolution of further powers to Holyrood. It provides free and impartial advice to people on any consumer issues. Experts advise people of their legal rights and can also refer complaints to Trading Standards Scotland for investigation, but cannot carry out legal action on a consumer’s behalf. The service is operated by the charity Advice Direct Scotland.